Source is a technology platform that helps therapists:

• create professional profiles
• manage bookings
• accept enquiries
• manage scheduling
• process payments
• connect with clients

Source does not provide clinical care.

No. Therapists using Source operate as independent practitioners.

Nothing in the platform creates:

• employment
• agency
• partnership
• referral relationships

between Source and therapists.

Therapists remain fully responsible for:

• treatment decisions
• therapeutic care
• client suitability
• documentation
• informed consent
• professional obligations
• legal compliance

Source does not supervise clinical services.

Where applicable, yes.

Therapists must maintain:

• required registrations
• licences
• qualifications
• professional insurance
• compliance with professional standards

Source may request and review:

• registrations
• qualifications
• insurance
• identity verification
• professional information

Profiles may be suspended if verification requirements are not met. Professional qualifications are reviewed on an annual basis by Source.

You must notify Source immediately if:

• registration expires
• restrictions are imposed
• disciplinary issues arise
• your ability to practice changes materially

Source may suspend or remove profiles where necessary.

No.

Source does not operate as a referral-fee marketplace.

Platform fees are:

• operational platform fees
• subscription or infrastructure-related fees
• not tied to clinical outcomes or referrals

You do.

Therapists retain control over:

• session pricing
• cancellation policies
• availability
• booking acceptance
• service delivery

Payments may be processed using secure third-party infrastructure including Stripe.

Depending on platform structure:

• split payments may apply
• payouts may occur after session completion or cancellation resolution

In some cancellation or refund scenarios, therapist accounts may temporarily show negative balances due to:

• payment processing fees
• refunds
• cancellation handling

Applicable amounts may be recovered from future payouts.

Clients cancelling more than 48 hours before a session are generally eligible for a full refund.

Late cancellation fees may apply depending on:

• therapist cancellation policy
• booking timing
• booking type

See Source’s Cancellation Policy for details.

If a therapist cancels:

• clients generally receive a full refund
• payment processing fees may be allocated to the therapist
• repeated cancellations may trigger account review

Cancellation fee allocation may depend on:

• booking type
• cancellation timing
• whether the booking is a first session or ongoing therapeutic relationship

See Source’s Cancellation Policy for full details.

If a group session is rescheduled:

• attendees may be refunded for the original booking, or
• attendees must opt into replacement sessions
• replacement bookings may require new payment processing

No. Clients must actively confirm attendance for replacement sessions.

Yes.

Therapists retain full control over:

• accepting bookings
• declining bookings
• suggesting alternative times

Yes.

Source may integrate with:

• Google Calendar
• Outlook
• external practice management systems via calendar sync workflows

Not at this stage.

Current integrations primarily operate through calendar syncing.

Therapists remain responsible for their own clinical records unless otherwise stated.

No. Source is designed primarily as a booking and platform infrastructure provider. Therapists remain responsible for maintaining lawful and secure clinical records.

Source uses security and operational measures designed to help protect:

• payment information
• account access
• platform data
• booking information

Yes.

Accounts may be suspended or removed where:

• compliance concerns arise
• platform policies are breached
• safety risks emerge
• fraudulent conduct is suspected
• professional standards are not maintained

Yes.

Source may edit, reject, suspend, or remove content that:

• is misleading
• breaches platform rules
• creates legal or safety risks
• damages platform trust

Yes. Source is designed as a platform infrastructure and practice enablement tool, not an employer or referral agency.

You can:

• contact Source support
• submit a support request
• access the Therapist Hub or Help Centre
• review the Therapist Terms & Platform Policy