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Refund Policy

At Source App, we aim to provide a platform where clients and therapists can connect seamlessly. This refund policy outlines the rights and responsibilities of users under Australian Consumer Law (ACL) and the app’s terms and conditions.

Australian Consumer Law

Australian Consumer Law

Australian Consumer Law

Under ACL, you are entitled to a refund if the service:

Is not delivered as promised or agreed.
Does not meet the description provided at the time of booking.
Is of unacceptable quality or fails to achieve the intended purpose.

This refund policy does not replace your rights under ACL but provides additional clarity on how refunds are managed within our platform.

Under ACL, you are entitled to a refund if the service:

Is not delivered as promised or agreed.
Does not meet the description provided at the time of booking.
Is of unacceptable quality or fails to achieve the intended purpose.

This refund policy does not replace your rights under ACL but provides additional clarity on how refunds are managed within our platform.

Under ACL, you are entitled to a refund if the service:

Is not delivered as promised or agreed.
Does not meet the description provided at the time of booking.
Is of unacceptable quality or fails to achieve the intended purpose.

This refund policy does not replace your rights under ACL but provides additional clarity on how refunds are managed within our platform.

Refund Eligibility

Refund Eligibility

Refund Eligibility

Refunds may be requested in the following circumstances:

The therapist fails to provide the booked service without adequate notice or a valid reason.
The service is significantly different from what was advertised on the platform.
The therapist does not meet the agreed-upon terms (e.g., session duration, location, modality).
You experience technical issues with the app that prevent the session from occurring, and no alternative arrangements can be made.

Refunds will not be provided in the following cases:

You change your mind after a booking.
You are dissatisfied with the therapist’s style, approach, or outcomes unless they failed to meet agreed-upon standards.
Late cancellations by the client, as defined in our Cancellation Policy

Refunds may be requested in the following circumstances:

The therapist fails to provide the booked service without adequate notice or a valid reason.
The service is significantly different from what was advertised on the platform.
The therapist does not meet the agreed-upon terms (e.g., session duration, location, modality).
You experience technical issues with the app that prevent the session from occurring, and no alternative arrangements can be made.

Refunds will not be provided in the following cases:

You change your mind after a booking.
You are dissatisfied with the therapist’s style, approach, or outcomes unless they failed to meet agreed-upon standards.
Late cancellations by the client, as defined in our Cancellation Policy

Refunds may be requested in the following circumstances:

The therapist fails to provide the booked service without adequate notice or a valid reason.
The service is significantly different from what was advertised on the platform.
The therapist does not meet the agreed-upon terms (e.g., session duration, location, modality).
You experience technical issues with the app that prevent the session from occurring, and no alternative arrangements can be made.

Refunds will not be provided in the following cases:

You change your mind after a booking.
You are dissatisfied with the therapist’s style, approach, or outcomes unless they failed to meet agreed-upon standards.
Late cancellations by the client, as defined in our Cancellation Policy

Process for Requesting a Refund

Process for Requesting a Refund

Process for Requesting a Refund

To request a refund:

Submit a Request: Contact our support team at [email/contact form link] within 14 days of the session date.
Provide Details: Include your booking reference, the therapist’s name, and a detailed explanation of the issue.
Assessment: Our team will review the information provided, including communications between you and the therapist.
Outcome Notification: You will receive a decision within 7 business days of your request.